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FIFA 19 Official Data Protection Document

Privacy Policy FIFA 19 —
Malaysian Player Data Protection

FIFA 19 takes every member's privacy seriously. This document clearly explains what data we collect, why we need it, how it is protected, and your rights as a Malaysian player to control your own personal information.

Updated: January 2026  |  Applicable to all FIFA 19 members
256-bit
SSL Data Encryption
0
Sale of Data to Third Parties
24/7
Active Security Monitoring
PDPA
Malaysian Act Compliance
Contents of the FIFA 19 Privacy Policy

FIFA 19's Privacy Commitment to Malaysian Players

Six core principles that define how FIFA 19 handles your personal data — with full transparency and accountability.

Bank-Grade Encryption
All data transmitted between your device and FIFA 19's servers is protected by 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks. Data stored on our servers is also independently encrypted for an additional layer of protection.
256-bit SSL
No Sale of Data to Third Parties
FIFA 19 never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes. Your information is not our product — it is a trust you have placed in us, and we take that responsibility seriously.
Your Data, Your Rights
Only Necessary Data Collected
FIFA 19 only collects data that is genuinely necessary to operate your account, process transactions and meet legal requirements. We do not collect irrelevant or excessive information — this principle of data minimisation is central to our Privacy Policy.
Data Minimisation
Full Right of Access & Rectification
As a FIFA 19 member, you have the right to view all personal data we hold about you, request corrections to any inaccurate information, and in certain circumstances, request the complete deletion of your data. Such requests will be processed within 30 days.
PDPA Rights
Data Stored on Secure Servers
All FIFA 19 member data is stored on servers protected by multi-layer firewalls, strict access controls and round-the-clock security monitoring. Access to member data within FIFA 19's systems is restricted to staff with an operational need only.
Secure Servers
Personal Data Protection Act Compliance
FIFA 19's Privacy Policy is built to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the rights afforded to you under Malaysian law and operate within the boundaries set by the Act.
PDPA 2010

FIFA 19 Full Privacy Policy

By using the FIFA 19 platform, you agree to the collection and use of information as described in this document. Please read it carefully to understand your rights and responsibilities.

1
Information We Collect
Types of personal data collected by FIFA 19

FIFA 19 collects various types of personal information as you interact with our platform. Below are the data categories we collect and examples of the information within each category:

Data Categories Example Information Collection Methods
Personal Identification Information Full name, MyKad number, date of birth, address Registration form & KYC
Contact Information Email address, mobile number Account registration
Financial Information E-wallet account name, bank account number (partial), transaction history Deposit & withdrawal transactions
Platform Usage Data Games played, sports markets wagered on, bet amounts, login/logout activity In-platform activity
Technical Data IP address, device type, web browser, operating system Automatically upon access
Communications Data Live Chat conversation records, support emails Customer support interactions
Sensitive information: FIFA 19 does not collect sensitive information such as biometric data, health information or religious beliefs unless required to do so by applicable Malaysian law.

Some information is collected automatically when you use the FIFA 19 platform through technologies such as cookies, server logs, and web beacons. For more details on how cookies are used, please refer to Section 5 of this document.

2
How We Use Your Data
How FIFA 19 uses your personal information

FIFA 19 uses collected personal data solely for legitimate, stated purposes listed below. We will not use your data for any purpose outside this list without your explicit consent:

Account & Platform Operations
  • Processing FIFA 19 account registrations and verifying member identities
  • Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other Malaysian payment methods
  • Processing withdrawal requests to your bank account and e-wallet
  • Sending transaction notifications, promotional updates and account information
  • Providing effective customer support when you reach out to us
Legal Compliance & Security
  • Verifying member age (18 and above) as required
  • Complying with Know Your Customer (KYC) and anti-money laundering (AML) requirements
  • Detecting and preventing fraud, unauthorised access and platform abuse
  • Maintaining transaction records for the period required under Malaysian law
Platform Improvements
  • Analysing platform usage patterns to improve the user experience
  • Developing new features relevant to the needs of Malaysian players
  • Sending relevant promotions and offers (with the option to unsubscribe at any time)
You may opt out: If you no longer wish to receive marketing emails from FIFA 19, you may unsubscribe at any time via the "Unsubscribe" link at the bottom of any email or by contacting our customer support.
3
Data Protection & Security
Technical measures FIFA 19 takes to protect your information

FIFA 19 takes security infrastructure seriously to ensure the personal data of all members is protected at all times. The following are the key security measures we have in place:

Technical Security
  • 256-bit SSL Encryption: All communication between your browser and FIFA 19's servers is encrypted using the latest TLS 1.3 protocol
  • Stored Data Encryption: Sensitive data stored in FIFA 19's databases is encrypted using AES-256 standards
  • Multi-Layer Firewall: FIFA 19's servers are protected by a web application firewall and intrusion detection system
  • Two-Factor Authentication: All member accounts can be secured with 2FA verification via SMS or email
  • Real-Time Monitoring: FIFA 19's security system monitors all account activity around the clock to detect anomalies
Internal Access Controls
  • Access to FIFA 19 member data is restricted to staff with a legitimate operational need only
  • All internal access to member data is logged and regularly audited
  • FIFA 19 staff undergo regular data protection training
  • All staff with access to member data are bound by signed confidentiality agreements
Incident response: In the event of a data security breach that may affect member information, FIFA 19 is committed to notifying affected members within 72 hours of the incident being identified, in line with industry best practices.

While FIFA 19 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and enabling 2FA.

4
Data Sharing with Third Parties
When and with whom FIFA 19 may share your data

FIFA 19 does not sell members' personal data to any party. However, in the following limited circumstances, we may need to share data with trusted third parties:

Operational Service Providers

FIFA 19 works with the following companies to operate the platform — all third parties are bound by strict data protection agreements and may only use data for the specified purposes:

  • Payment providers: E-wallet operators (Touch 'n Go, GrabPay, etc.) and FPX services only receive the data necessary to process your transactions
  • Game providers: Evolution Gaming and other providers receive only the minimum technical data required to operate game sessions
  • IT support services: Cloud infrastructure provider that stores FIFA 19 data in an encrypted, secure environment
  • Identity verification services: Third-party KYC providers for verifying identity documents as part of compliance procedures
Legal Requirements

FIFA 19 may be required to disclose member personal data to Malaysian government authorities or law enforcement bodies if compelled by a valid court order or applicable Malaysian law. In such cases, FIFA 19 will disclose only the minimum data necessary and will notify the member concerned where possible, unless prohibited from doing so by law.

No commercial sharing: FIFA 19 will not share your data with marketing companies, advertising networks or any third party for commercial purposes without your explicit prior consent.
5
Cookies Policy
How FIFA 19 uses cookies to enhance your experience

FIFA 19 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and understand how players use our website.

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions, saving language preferences, account security Session / 30 days
Functional Cookies Remembering display settings, favourite game preferences and chosen currency 1 year
Analytical Cookies Understanding platform usage patterns for improvement — data is collected anonymously 2 years
Security Cookies Detecting suspicious activity, preventing fraud and unauthorised access Session
Managing Cookie Settings

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the FIFA 19 platform — including your ability to stay logged in. For instructions on managing cookies in your browser, refer to the help section of the browser you are using.

FIFA 19 does not use cookies to store payment information or passwords. Sensitive information is never stored in cookies — only encrypted session identifiers are used.
6
Data Retention & Deletion
How long FIFA 19 retains your data and how deletion is handled

FIFA 19 retains members' personal data only for as long as it is needed for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law.

Standard Retention Period
  • Active account data: Retained for as long as your FIFA 19 account remains active and for a reasonable period following account closure
  • Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's accounting and financial legal requirements
  • KYC records & identity verification: Retained for a minimum of 5 years following the end of the business relationship
  • Support communication logs: Retained for 2 years for quality control and dispute resolution purposes
  • Technical data & access logs: Retained for 90 days for security and troubleshooting purposes
Data Deletion Process

Once the required retention period has ended, FIFA 19 will securely delete or anonymise your personal data. Data deletion is carried out using methods that ensure the data cannot be recovered. If you request deletion before a mandatory retention period expires, FIFA 19 will identify and delete every portion of your data that is not subject to those mandatory retention requirements.

Once your FIFA 19 account is closed, you will no longer be able to access your data through the platform. If you need a copy of your data prior to closure, please submit a request to support@fifa19.best at least 14 days before your intended closure date.
7
Your Rights as a Data Subject
Your rights under Malaysia's PDPA with respect to your personal data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and FIFA 19's Privacy Policy, you have the following rights regarding the personal data we hold about you:

  • Right of Access: Request a copy of the personal data FIFA 19 holds about you
  • Right to Rectification: Request correction of data that is inaccurate, incomplete, or out of date
  • Right to Erasure: Requesting deletion of your personal data under certain circumstances (subject to mandatory retention requirements)
  • Right to Object to Processing: Objecting to the use of your data for direct marketing purposes at any time
  • Right to Restrict Processing: Request that FIFA 19 restrict how your data is used under certain circumstances
  • Right to be Informed: This document explains how your data is collected and used — so you always know where you stand.
How to submit a request: To exercise any of the rights above, reach out to the FIFA 19 privacy team by email at support@fifa19.best with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

FIFA 19 will not charge a fee to process reasonable privacy rights requests. However, if a request is repetitive, unreasonable, or excessive, we reserve the right to charge a reasonable administrative fee or decline the request with a stated reason.

8
Children's Privacy
FIFA 19 policy on underage users

The FIFA 19 platform is strictly for users aged 18 and above. FIFA 19 does not knowingly collect, process, or store the personal data of individuals under the age of 18.

All FIFA 19 account registration applicants are required to confirm they are 18 years of age or older. Our KYC process is designed to detect and prevent registration by underage individuals.

If you suspect an underage registration: If you believe someone under the age of 18 has successfully registered a FIFA 19 account, please contact us immediately at support@fifa19.best. We will investigate, close the account in question, and delete all associated data without delay.

Parents and guardians are responsible for ensuring that children under their care do not access the FIFA 19 platform. We encourage the use of parental control tools on all shared devices within the household.

9
Privacy Policy Amendments
How FIFA 19 updates and communicates changes to its policy

FIFA 19 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. All updated versions will be published on this page with the latest revision date.

For material changes — that is, changes that significantly alter how we use your data — FIFA 19 will notify you via:

  • Clear in-platform notifications on FIFA 19 when you log in
  • Email to the address registered on your account
  • Update the "Updated" date at the top of this document
Continued use of the FIFA 19 platform after notification of Privacy Policy changes will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your FIFA 19 account and request deletion of your data as outlined in Section 7.
10
Contact Our Privacy Officer
How to contact FIFA 19 for privacy-related enquiries

If you have any questions, concerns or complaints regarding FIFA 19's Privacy Policy or how we handle your personal data, please reach out to our privacy team through the following channels:

  • Privacy Email: support@fifa19.best (please include "Privacy Inquiry" in the email subject line)
  • Live Chat: Available 24 hours within the FIFA 19 platform for general enquiries
  • Frequently Asked Questions: FIFA 19 FAQ Page for frequently asked questions

The FIFA 19 privacy team will acknowledge receipt of your enquiry within 48 hours and provide a full response within 30 days. For complex cases, we will provide progress updates every 10 days.

FIFA 19 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with FIFA 19's response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.

Related Documents

This Privacy Policy should be read together with Terms & Conditions FIFA 19, which contains the overall platform usage rules. For information on responsible gambling, visit the Responsible Gambling us. Together, these three documents form the complete agreement between you and FIFA 19.

Your Privacy Rights at FIFA 19

A summary of the six key rights you hold regarding your personal data on the FIFA 19 platform — all of which can be exercised by contacting us.

Right to Data Access
Request a copy of all personal data FIFA 19 holds about you. We will provide a full report in a readable format within 30 days of your request.
Right to Correction
If any information FIFA 19 holds about you is inaccurate or out of date, you have the right to request an immediate correction. We will update the record within 14 days.
Right to Erasure
Under certain circumstances, you may request FIFA 19 to delete your personal data. Such requests will be processed subject to the data retention obligations set out under Malaysian law.
Right to Object
You may object to the use of your data for direct marketing purposes at any time — no reason required. Such requests will be actioned immediately and at no charge.
Right to Restrict Processing
In certain situations, such as during a dispute over data accuracy, you may request that FIFA 19 restrict how your data is processed until the matter is resolved.
Right to Lodge a Complaint with JPDP
If you are not satisfied with FIFA 19's response to your privacy concern, you have the right to lodge a complaint directly with Malaysia's Department of Personal Data Protection (JPDP).

FAQ — FIFA 19 Privacy Policy

Answers to the questions Malaysian players ask most about privacy and data protection at FIFA 19.

No, absolutely not. FIFA 19 does not sell, rent, or trade members' personal data to any party for advertising or commercial purposes. The data you provide to FIFA 19 is used solely to manage your account, process transactions, and meet legal requirements. If you receive advertising from another company claiming to have obtained your information from FIFA 19, please contact us immediately — this is not our practice and we will investigate the matter seriously.

FIFA 19 uses 256-bit SSL encryption for all financial transactions — the same security standard applied by Maybank2u and CIMB Clicks. Full bank account numbers are never stored in their entirety within FIFA 19's systems — only the last digits are masked for verification purposes. E-wallet information such as Touch 'n Go and GrabPay is processed directly through a secure payment gateway and is not stored on FIFA 19's servers. No FIFA 19 staff member has access to your full card or bank account details.

Yes, in most cases you can request deletion of your personal data by emailing support@fifa19.best. However, certain data may need to be retained for periods required by Malaysian law — for example, financial transaction records must be kept for a minimum of 7 years under accounting regulations. In such cases, FIFA 19 will clarify which data can be deleted immediately and which must be retained until the mandatory period expires. Once the mandatory period ends, that data will be deleted automatically.

Yes. The FIFA 19 Privacy Policy is built with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) in mind. We respect the rights granted to individuals under the Act, including the right of access, the right of correction, and the right to object to processing. Our data collection and processing practices are grounded in one of the lawful bases prescribed under the PDPA — whether that is your consent, contractual necessity, or legitimate interest. We conduct periodic internal reviews to ensure ongoing compliance with applicable data protection legislation.

Once your FIFA 19 account is closed, your access to the platform and the data within your account will be terminated. However, FIFA 19 is required to retain certain records for periods mandated by law — in particular, financial transaction records for 7 years and KYC records for 5 years from the account closure date. After these mandatory periods expire, all remaining data will be securely deleted. If you would like a copy of your data before closing your account, please submit a request by email to support@fifa19.best at least 14 days before your intended closure date.

Your Data Is Safe at FIFA 19 — Register with Confidence

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